Refund policy

Digital plans on OTT Provider are delivered online, so refunds are limited.

Before delivery

If you paid and we have not delivered or activated the plan, you can ask us to cancel. We return the same amount to the UPI source where it is practical. Until a payment is confirmed, you can ignore the order and it stays unpaid.

After delivery

Each plan shows a replacement window. Inside that window we replace a dead login, invite, or code once when the fault is not caused by a password change, a shared login, or a wrong email you typed. If we cannot replace it, we refund the order total.

What is not refunded

Change of mind after credentials are visible, a platform price change, or a ban caused by misuse. A wrong UTR that belongs to a different payment is not treated as a paid order.

How to ask

Send the order code on Telegram or the contact form. UPI refunds are sent manually by the shop, not back into a wallet.